You can place your order directly through our website. Just pick your favourite piece, select your size, add it to your cart and head to checkout. 🤍

Need help finding your size or choosing a style? Just drop us a message on WhatsApp and we’ll be happy to help!

Once an order is placed, it moves into processing and fulfilment, so the address usually cannot be changed.

If you need to make a change, reach out to us before your order is dispatched, and we’ll check what we can do. 🤍

Once your order is placed, your contact details usually cannot be changed as the order moves into fulfilment.

If you’ve entered the wrong contact number, please note that we’re unable to modify the contact details once the order has been placed.

Yes! Cancellation is possible as long as your order has not been dispatched.

Once your order has been dispatched, it can no longer be cancelled. Reach out to us as soon as possible and we’ll check what we can do. 🤍

Orders will be dispatched within 24–48 hours of placing your order.

Once your order is dispatched, you’ll receive your tracking details. 🤍

Orders are generally delivered within 5–7 working days of placing your order. For metro cities such as Bengaluru, Mumbai, and Delhi, delivery may take up to 2 working days.

Once your order is dispatched, you can use your tracking details to check the latest delivery update.

Once your order has been dispatched, you’ll receive the tracking details via email and WhatsApp.

You can track your order here to check its current status and estimated delivery date.

We currently don’t offer guaranteed early delivery.

But if you have an urgent requirement, feel free to reach out to us and we’ll check what’s possible!

If your order has crossed the expected delivery date or the usual delivery timeline, reach out to us and we’ll check the latest update with our delivery partner.

RTO means Return to Origin. This means the order is being sent back to us instead of being delivered to you.

If your order has been marked as RTO and you still want the product, just let us know. We can help you place a new order, subject to availability.

Don’t worry, we’ll help you look into it. Please reach out to us within 24 hours of the delivery update so we can check what happened.

We’ll verify the delivery details with our logistics partner and may also ask you to check with your neighbours or building security in case your order was received on your behalf.

Please note that orders successfully verified using an OTP may not be eligible for escalation under our delivered-but-not-received process.

Yes! You can initiate a return within 7 days of delivery, subject to our return eligibility criteria.

The product should be unused and all applicable tags should be intact.

You can initiate a return within 7 days of delivery through our Return & Exchange Portal.

Yes! You can place an exchange within 7 days of delivery, subject to availability.

We offer one exchange per order.

We currently offer one size or product exchange per order.

So, choose your size or replacement product carefully before placing your exchange request. 🤍

Products purchased during B1G1 and B2G1 offers are not eligible for return.

They are eligible for size exchange only, subject to availability.

Products purchased at a 50% or higher discount are not eligible for return.

They are eligible for size exchange only, subject to availability.

Once your return or exchange is approved, the pickup is generally arranged within 2 working days.

If a pickup attempt is unsuccessful, additional pickup attempts may be made.

If you’re facing an issue with your pickup, just let us know and we’ll check it for you. 🤍

Don’t worry! 🤍 Just reach out to us with your payment details, and we’ll get it checked and update you!

Once your cancellation, RTO, or return is processed, your refund will be initiated back to your original payment method within 1 working day. 

It may take a little longer to reflect in your account, depending on your bank or payment provider.

For COD orders, eligible refunds will be issued as a Cava Gift Card!

You can use it on the official Cava website, but it can’t be redeemed or transferred to a bank account.

At checkout, select the option to pay using Store Credits/Gift Card and enter your Gift Card or Store Credit code under the Order Summary.

Click Apply and complete your purchase. 🤍

Cava Gift Cards currently do not have an expiry date.

Gift Cards can be used on the official Cava website and should be applied during checkout.

Gift Cards cannot be transferred to an account.

Just drop us a message with your Gift Card details, and we’ll check it for you. 🤍