Return/Exchange Policy
At Cava Athleisure, we want you to love what you wear. If something isn’t quite right, we offer a hassle-free exchange and return process with a few simple terms:
Exchange Policy
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1-Time Free Exchange: We offer a one-time free size/product exchange per order. Please ensure you refer to the size chart carefully before making your purchase.
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2nd Exchange (Same Order): If you wish to exchange the product again from the same order, an additional ₹100 exchange fee will be applicable.
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Exchange Eligibility: Items must be unused, unwashed, and in their original packaging with all tags intact.
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Product Availability: Exchange is subject to stock availability. In case the requested size is unavailable, we will issue store credit.
Return Policy
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Prepaid Orders: Refunds for returned items will be processed to the original payment method. We will initiate refund process within 48 hours after the product is pickedup. It may take upto 7-10 working days for the amount to reflect in your account.
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COD Orders: Returns for Cash on Delivery orders will be refunded as store credit only.
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Shipping Fees & COD Charges: Please note that shipping charges and COD fees, if any, are non-refundable in case of returns.
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Missing Product or Order Issues: Make sure to record a clear unboxing video while opening the package. This helps us verify and resolve your concern quickly. Claims made without an unboxing video may not be accepted.
Reverse Pickups
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Serviceable Areas: Reverse pickup will be arranged at your location if courier service is available.
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Non-Serviceable Areas: If your area is non-serviceable, kindly self-ship the product via India Post. We will reimburse ₹70 towards shipping cost incase of self ship once the product passes quality check.
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Pickup Attempts: A maximum of 3 pickup attempts will be made within 24–48 hours of your return/exchange request. Please ensure availability to avoid delays.
General Guidelines
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Return/exchange requests must be raised within 7 days of delivery.
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Items purchased during any special events like Buy 1 Get 1 (B1G1), Buy 2 Get 1 (B2G1), or items bought at a discount of 50% or more, will not be eligible for returns. We’ll only allow size exchanges on these, subject to availability. Please refer to the discount code T&Cs while purchasing.
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Activewear products are subject to strict hygiene checks. Items not meeting our QC standards will not be accepted for return or exchange.
How to Initiate a Return or Exchange
To initiate a return or exchange, please visit our Returns Portal and follow the steps.
For any assistance, you can also reach out to us at contact@cavaathleisure.com with your order ID and request details.