Return/Exchange Policy

At CAVA, we strive to satisfy each of our customers. However, if you want to return the product for any reason, follow the steps below, and you can easily exchange/return any CAVA product. We want this procedure to be hassle-free and simple for you.

• Returns & Exchanges will be accepted for items where the service is initiated within 15 days of receiving the product.

• Products purchased on sale/offer can only be exchanged for a different size or colour.

• Products purchased on offer/sale are not returnable.

• Cava charges no additional fees for the pick-up and delivery of the products exchanged/returned.

• Each order is eligible for only one exchange. Review your requirements thoroughly before requesting an exchange.

• Ensure that the garment is clean and has not been used or damaged in any capacity. Only if our team finds the returned product in perfect condition can we further the return/exchange procedure.

• CAVA credit notes for the amount you’ve paid will be issued for every order you return. You can use the CAVA credit to purchase any CAVA product within 6 months of its issuing.